Frequently Asked Questions

 Contact us if you need more information.

What is HERO Docs?

HERO stands for Health Easy Read Online, find out what it is and what it does.

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What is the business case for the use of HERO Docs?

By sharing documents among licenced organisations, HEROdocs users will have access to a database of easy read documents which can be branded in their own organisation's brand, saving significant money compared to traditional methods of creating easy read documents.

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What are the benefits for health providers licensing HERO Docs

HERO Docs has been developed around the NHS Accessible Information Standard (AIS) to help NHS providers comply with the standard. Using HERO Docs allows healthcare providers to save money, reduce waste, increase quality while improving patient experience.

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Who were the NHS Early Adopters that were instrumental in the development of HERO Docs

Meet the NHS Early Adopter Fountation Trusts & CCG's that helped develop of HERO Docs.

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What 'standard' has HERO Docs content been developed against

Find out how HERO Docs easy read content has been assessed by our NHS Early Adopters and NHS England’s Accessible Information Standard. 

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HERO Docs refers to 'content' rather than 'documents', why?

Easy read has traditionally been provided in Word Doc or PDF format, HERO Docs aims to modernise this culture by giving patients and clinicians choice over easy read formats while increasing availability of health information via personal smart phones.

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What formats do you provide - how do staff give easy read content to patients?

Formats HERO Docs provides and mini case study showing how CNWL FT use thier license to patients.

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Which browsers is HERO Docs compatible with

HERO Docs is compatible with any modern modern browser.
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What are the license options

Choose a licensing option right for you, based on number of documents needed and other parameters.

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How does the credit system work?

Credits have a monetary value only within the HERO Docs facility, find out how to earn and spend credits.

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Can GP Practices use HERO Docs?

Yes, they can. There are a number of licence options available to them.

 

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I have reached my documents limit, how do I add additional easy read content to my account?

How to purchase additional bundles of credit with which to add additional easy read content to your account.

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Can I commission a single easy read document not already within the system?

Content only appears in the system after passing Quality Control, if you can’t find desired content then contact us, we may already be working on your content.

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Can clients create easy read online?

Clients are able to access all content on HERO Docs and use the Creator tool to make easy read content online, find out how the Creator tool streamlines content creation.

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How will clients know when content has been updated?

From time to time policies are updated, HERO Docs will inform the client’s lead/admin user when an update is available.

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Why can I not see all the easy read content within HERO Docs?

We value our partnerships and their Intellectual Property rights, only licensed clients will be able to access content within HERO Docs.

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Will HERO Docs automate conversion of content into easy read?

Will HERO Docs automate conversion of content into easy read?

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Do you offer discounts?

Yes, for bulk licenses, not for profit organisations and when subscribing to our other services, Word-Bank and PhotoRoute.
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What happens to my easy read content if I don’t re-license?

What happens if I don’t re-license annually?

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What are the licensing terms and conditions?

What are the full terms and conditions?
 
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